Refund Policy

1. Refund request period

Unless an accepted sales document states otherwise, a customer must submit a refund request within seven calendar days after the applicable first payment. Submitting a request does not automatically guarantee approval.

2. Eligible requests

A refund may be approved when:

• the same charge was paid more than once;
• a paid license or service was not activated or delivered;
• a material technical failure prevents the core service from operating and NiorDotTech cannot provide a reasonable correction or workaround; or
• applicable law requires a refund.

We may first attempt to diagnose the issue, correct configuration, restore access, replace a defective deliverable, or provide a reasonable workaround.

3. Normally non-refundable items

Except where law or an accepted sales document requires otherwise, refunds are not provided for renewal periods already started; change-of-mind requests after activation; partially used service periods; completed setup, migration, training, customization, or support work; customer hardware or network problems; incompatible or malformed device exports not caused by BioDTRPro; failure to follow requirements; account suspension for breach; or delays caused by missing customer information.

4. How to request a refund

Email the request to contact@rodgodalle.com or submit it through the official NiorDotTech website. Include the customer or school name, invoice or reference number, payment date and amount, reason for the request, and supporting screenshots or records. Do not include passwords or full attendance files unless requested through a secure channel.

5. Review and payment timing

We aim to review complete requests within seven business days. Approved refunds are returned using the original payment method where reasonably available. Financial institutions or payment services may require an additional five to fifteen business days to post the funds. Any non-refundable transaction charges or currency differences may be deducted where permitted by law and disclosed to the customer.

6. Cancellation and data access

Cancellation stops future service only as stated in the customer’s license or service agreement; it does not itself create a refund. Before access ends, customers should export reports they are authorized to retain. Data handling after cancellation remains subject to the Privacy Policy and applicable retention obligations.

7. Policy changes and contact

We may update this policy for future purchases. The version in effect on the payment date applies unless a later version is more favorable or the parties agree otherwise. Questions may be emailed to contact@rodgodalle.com.